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Glossary
Acronyms list
ACD
Automatic Call Distribution
AM
Availability Management
AMIS
Availability Management Information System
ASP
Application Service provider
BCM
Business Capacity Management
BCM
Business Continuity Management
BCP
Business Continuity Plan
BIA
Business Impact Analysis
BRM
Business Relationship Manager
BSI
British Standards Institution
BSM
Business Service Management
CAB
Change Advisory Board
CAB/EC
Change Advisory Board/Emergency Committee
CAPEX
Capital Expenditure
CCM
Component Capacity Management
CFIA
Component Failure Impact Analysis
CI
Configuration Item