Configuration Management Database
CMIS
Capacity Management Information System
CMM
Capability Maturity Model
CMMI
Capability Maturity Model Integration
CMS
Configuration Management System
COTS
Commercial off the Shelf
CSF
Critical Success Factor
CSI
Continual Service Improvement
CSIP
Continual Service Improvement Plan
CSP
Core Service Package
CTI
Computer Telephony Integration
DIKW
Data–to–Information–to–Knowledge–to–Wisdom
ELS
Early Life Support
eSCM–CL
eSourcing Capability Model for Client Organizations
eSCM–SP
eSourcing Capability Model for Service providers
FMEA
Failure Modes and Effects Analysis
FTA
Fault Tree Analysis
IRR
Internal Rate of Return
ISG
IT Steering Group
ISM
Information Security Management
ISMS
Information Security Management System
ISO
International Organization for Standardization
ISP
Internet Service provider
IT
Information Technology
ITSCM
IT Service Continuity Management