Recovery Point Objective
RTO
Recovery Time Objective
SoC
Separation of concerns
SAC
Service Acceptance Criteria
SACM
Service asset and Configuration Management
SCD
Supplier and contract database
SCM
Service Capacity Management
SDP
Service Design Package
SFA
Service Failure Analysis
SIP
Service Improvement Plan
SKMS
Service Knowledge Management System
SLA
Service Level Agreement
SLM
Service Level Management
SLP
Service level package
SLR
Service Level Requirement
SMO
Service Maintenance Objective
SOP
Standard Operating Procedures
SOR
Statement of requirements
SPI
Service provider Interface
SPM
Service Portfolio Management
SPO
Service Provisioning Optimization
SPoF
Single Point of Failure
TO
Technical Observation
TOR
Terms of reference
TCO
Total Cost of Ownership