Emergency Committee.
Forward Schedule of Change – FSC.
Back-out.
Building.
Performance Indicators.
Operational Acceptance.
Implementing.
Post Implementation Review – PIR.
Previous Trusted State.
Performance Indicators.
Effective.
Efficient.
Production Environment.
Definitive Software Library – DSL.
Definitive Hardware Store – DHS.
Work-arounds.
Quick Fixes.
Upgrades.
Previous Trusted State.
Standard Installation Scripts.
Definitive Software Library – DSL.
Installation Scripts.
Back-up.
Definitive Hardware Store – DHS.
Efficient.
Creating Images.
Build Management.
Previous Trusted State.
Disaster Recovery Plans.
Installation Scripts.
Rollout Scripts.
Т.е. как был определен релиз.
Operating Instructions.
Кроме того, для осуществления эффективной поддержки пользователей необходимо обеспечить информирование службы Service Desk о планируемом тиражировании (распространении) новых версий. – Прим. ред.
Accessibility.
Scripts.
Business Operations Support Desk.
Operations Bridge.
Под отделом эксплуатации (операционным отделом) понимается группа обеспечения операционной деятельности – Operations Department. – Прим. ред.
Production, Operations.
Service Requests.
Accounts.
Operations.
Effectiveness.
Service Level Agreements – SLA.
Operational Level Agreements – OLA.
Underpinning Contracts – UC.
Service Quality Plan – SQP.
Promotion.